VirtuCasa Shipping & Delivery Terms
Effective Date: July 23, 2025
Last Updated: July 23, 2025
1. Shipping Responsibilities
1.1 Our Offered Products
- The Platform handles packaging, export customs clearance, and shipping arrangements
- Shipping costs are calculated based on product weight/volume and destination (displayed at checkout)
1.2 Third-Party Supplier Products
- Suppliers are fully responsible for logistics (including packaging, customs, and transportation)
- The Platform only provides “shipment tracking” services without intervening in actual delivery processes
2. Shipping Methods & Timelines
2.1 Available Shipping Options
| Service Tier | Estimated Delivery (Business Days) | Applicable Products | Tracking Features |
|---|---|---|---|
| Standard Shipping | 10-15 days | Regular collectibles (<€500) | Basic tracking |
| Express Shipping | 5-7 days | High-value items (€500-€2000) | Full GPS tracking |
| Artwork Connoisseur | Negotiable | Antiques/Fragile (>€2000) | Dedicated handlers + Climate monitoring |
2.2 Delivery Disclaimer
- Delays due to customs clearance, natural disasters, or force majeure are excluded from delivery guarantees
- Users bear all risks of delays/losses caused by incorrect shipping addresses
3. Customs & Duties
3.1 Clearance Obligations
- Our Offered: The Platform manages export clearance; users handle import clearance
- Third-Party: Suppliers marking “DDP (Duties Paid)” assume all import taxes
3.2 Prohibited Items
- Strictly prohibited: Ivory products, endangered species materials, uncertified cultural relics
- Violations will trigger automatic order cancellation and regulatory reporting
4. Receipt & Inspection
4.1 Delivery Acceptance
- High-value items (>€1000) require ID verification (copy of passport/ID) upon receipt
- Damaged packaging must be documented with video evidence immediately; refuse acceptance if compromised
4.2 Inspection Timeframes
| Product Type | Defect Reporting Window | Required Documentation |
|---|---|---|
| Regular Items | 7 days | Photos/videos + third-party inspection report |
| Artworks/Antiques | 24 hours | Professional appraisal + notarized records |
5. Returns & Insurance
5.1 Return Policy
- Our Offered: The Platform covers return costs (unopened original packaging only)
- Third-Party: Subject to supplier policies; the Platform mediates but assumes no liability
5.2 Insurance Terms
- Default coverage: All orders include insured value (110% of invoice amount)
- Premium insurance: Items >€5000 require additional “All-Risk” coverage (user-paid)
6. Regional Special Provisions
6.1 Restricted Destinations
- UN-sanctioned countries (e.g., North Korea, Syria) are fully prohibited
- Mainland China users: Only USD-checkout items labeled “DAP” are deliverable
6.2 Cryptocurrency Orders
- USDT-paid orders must use “Supplier-Designated Logistics” with 100% prepaid shipping
7. Dispute Resolution
7.1 Shipping Issue Handling Process:
7.2 Arbitration Rules:
- Maximum compensation: 130% of product value (including shipping & insurance)
- Artwork disputes require submission to the London Art Arbitration Court (LAAC)
Critical Notice:
- Order placement constitutes acceptance of these Terms and the VirtuCasa User Agreement
- The Platform reserves the right to modify shipping policies for security/compliance reasons
VirtuCasa Logistics Center
logistics@virtucasa.com | VirtuCasa.com
VirtuCasa 運送與交付條款
生效日期： 2025年7月23日
最後更新： 2025年7月23日
一、運送責任劃分
1.1 自營商品（Our Offered）
- 本平台負責包裝、出口報關及運送安排
- 運費計算基於商品重量/體積與目的地（結算時即時顯示）
1.2 第三方供應商商品
- 供應商全權負責物流（含包裝、報關、運輸）
- 本平台僅提供「物流狀態監測」服務，不介入實際運送流程
二、運送方式與時效
2.1 可選物流方案
| 服務等級 | 預計時效（工作日） | 適用商品類型 | 追蹤功能 |
|---|---|---|---|
| 標準運送 | 10-15日 | 常規收藏品（價值<€500） | 基本追蹤 |
| 加急運送 | 5-7日 | 高價值品（€500-€2000） | 全流程GPS追蹤 |
| 專業藝術品護送 | 協商確定 | 古董/易碎品（>€2000） | 專人押運+溫控監測 |
2.2 時效免責條款
- 清關延誤、自然災害等不可抗力因素不計入承諾時效
- 用戶需自行承擔因提供錯誤地址導致的延誤/丟件風險
三、海關與稅務
3.1 清關責任
- 自營商品：本平台處理出口報關，用戶負責目的國進口清關
- 第三方商品：供應商標註「DDP（稅費已付）」的，由供應商承擔全部稅費
3.2 禁運品聲明
- 嚴格禁止運輸：象牙製品、瀕危物種材料、未經認證的文物
- 違反禁運規定將導致訂單自動取消並報告監管機構
四、簽收與驗貨
4.1 簽收要求
- 高價值品（>€1000）必須提供簽收時的身份證明（ID或護照影本）
- 發現包裝破損應立即拍攝視頻證據並拒收
4.2 驗貨時限
| 商品類型 | 瑕疵舉報時限 | 所需證明文件 |
|---|---|---|
| 常規商品 | 7日 | 照片/視頻+第三方檢驗報告 |
| 藝術品/古董 | 24小時 | 專業機構鑑定書+公證記錄 |
五、退運與保險
5.1 退運規則
- 自營商品：本平台承擔退運費用（限未拆封原箱退回）
- 第三方商品：按供應商政策執行，平台可協調但不擔責
5.2 保險條款
- 默認投保：所有訂單自動含保價（保額=發票金額的110%）
- 高價值附加險：€5000以上商品需額外購買「全險」（保費由用戶支付）
六、特殊地區條款
6.1 限制運送地區
- 聯合國制裁國家（如朝鮮、敘利亞）全面禁運
- 中國內地用戶：僅接受美元結算商品（標註「DAP」條款）
6.2 加密貨幣支付運送
- USDT支付訂單必須使用「供應商指定物流」並預付100%運費
七、爭議解決
7.1 運送問題處理流程：
7.2 仲裁規則：
- 賠償上限為商品價值的130%（含運費與保險）
- 藝術品爭議需提交倫敦藝術品仲裁委員會（LAAC）裁決
重要提示：
- 下單即代表接受本運送條款及《VirtuCasa用戶協議》相關內容
- 本平台保留因安全/合規原因臨時修改運送政策的權利
VirtuCasa 物流管理中心
logistics@virtucasa.com | VirtuCasa.com
