Natural Douqing Jade Ring with 18K White Gold and Diamonds
Original price was: $ 1,360.00.$ 1,128.00Current price is: $ 1,128.00.
- USD: $1,128.00
Availability: 1 in stock
Weight | 2.6 g |
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Shipping Policy
1. Shipping Responsibility
1.1 JadeCollection Responsibilities
Handles all packaging, export customs clearance, and shipping arrangements for orders placed on VirtuCasa.com
Ensures compliance with international shipping regulations for jade and collectible items
1.2 VirtuCasa Platform Role
Provides order information and shipping label generation tools
Monitors shipment status but does not intervene in physical logistics
2. Shipping Methods & Delivery Times
2.1 Available Options
Service Level | Delivery Time | Price Range | Features |
---|---|---|---|
Standard Shipping | 10-15 business days | €15-€30 | Tracking included |
Express Shipping | 5-7 business days | €30-€60 | Priority handling |
White Glove Service | By appointment | €100+ | Dedicated art handler |
2.2 Processing Time
All orders processed within 1 business day after payment verification
Delays due to authentication checks will be notified within 24 hours
3. Customs & Duties
3.1 Export/Import Compliance
JadeCollection provides:
✓ Commercial invoice with HS Code 7116.20 (Jade articles)
✓ CITES certificate for antique jade (if applicable)Customers responsible for:
✓ Import duties and taxes
✓ Providing accurate personal identification for customs clearance
3.2 Prohibited Destinations
Countries banning jade imports (e.g., Myanmar)
UN embargoed regions
4. Packaging Standards
4.1 Jade-Specific Protocols
Triple-layer protection:
Acid-free tissue wrapping
Shock-absorbent foam casing
Hardwood display box (for items >€500)
Includes certificate of authenticity inside package
4.2 Insurance Coverage
Automatic coverage for 110% of item value
Additional "All Risk" insurance available at checkout
5. Tracking & Delivery
5.1 Shipment Notification
Tracking number emailed within 2 hours of dispatch
Real-time updates via VirtuCasa order portal
5.2 Signature Requirements
Mandatory for all orders >€300
Government-issued ID verification for orders >€1,000
6. Returns & Damages
6.1 Defective Items
7-day return window for authenticity issues
Required documentation:
✓ Unboxing video
✓ Gemological lab report (for claims >€1,000)
6.2 Shipping Damage Claims
Must be reported within 48 hours of delivery
JadeCollection coordinates with carriers for investigations
7. Regional Restrictions
7.1 Special Requirements
Country | Additional Documents Required |
---|---|
China | Jade Import Permit |
EU | ICPO Certificate for antiques |
USA | CBP Form 5106 for jade valuation |
7.2 Cryptocurrency Orders
USDT payments require prepayment of 100% shipping costs
No returns permitted for crypto-paid orders
Refund Policy
1. Eligibility for Refunds
1.1 Valid Refund Reasons
Authenticity discrepancy (verified by Gemological Institute of America or equivalent)
Significant damage during transit (must provide unboxing video evidence)
Misrepresented item (material/age/provenance differs from listing by >10%)
1.2 Non-Refundable Cases
Buyer's remorse (unless "7-Day Guarantee" option purchased)
Minor color variations in jade (natural stone characteristic)
Cryptocurrency (USDT) payments (per VirtuCasa platform policy)
2. Refund Process Timeline
Authenticity Issue | Submit GIA Report within 5 Days
Damage Claim | Provide Unboxing Video within 48hrs
JadeCollection Review: 3 Business Days
Approved: Full Refund in 10 Days
Rejected: Detailed Explanation
3. Refund Methods
3.1 Standard Refund Path
Original Payment Method | Refund Method | Processing Time | Fee |
---|---|---|---|
Credit/Debit Card | Original Card | 7-10 business days | None |
PayPal | PayPal Account | 3-5 business days | 3% deducted |
Bank Transfer | Wire Refund | 10-15 business days | €25 fee |
3.2 Special Cases
VirtuCasa Credits: Immediate issuance for platform-facilitated returns
Partial Refunds: Available for minor defects (max 30% of item value)
4. Return Shipping Requirements
4.1 Approved Carriers
DHL Art Transport (for items >€500)
FedEx International Priority (with JadeCollection-provided label)
4.2 Packaging Standards
Must reuse original protective casing
Include all certificates and documentation
New exterior shipping box required
5. Restocking & Inspection Fees
Item Value | Fee Percentage | Minimum Charge |
---|---|---|
<€300 | 15% | €20 |
€300-€1,000 | 10% | €45 |
>€1,000 | 5% | €100 |
Waived if return due to JadeCollection error
6. Dispute Resolution
6.1 Escalation Process
JadeCollection review (3 business days)
VirtuCasa mediation (7 business days)
Binding arbitration by London Gemological Association (for claims >€2,500)
6.2 Evidence Requirements
High-resolution videos showing:
✓ Unbroken package seals
✓ Item condition pre-return
✓ Certificate serial numbers
7. Policy Exceptions
7.1 Antique Jade Items
Final sale (no returns permitted)
Authenticity guaranteed through pre-sale notarization
7.2 Custom Orders
Non-refundable after production commencement
50% deposit forfeiture for cancellations
Cancellation / Return / Exchange Policy
1. Order Cancellations
1.1 Pre-Shipment Cancellations
Requests accepted within 24 hours of order placement
Full refund processed within 3 business days (excluding cryptocurrency payments)
Custom-made items cannot be cancelled after design confirmation
1.2 Non-Cancellable Orders
Orders marked "Ready to Ship" (processed within 2 hours)
Items purchased with USDT or other cryptocurrencies
2. Returns Policy
2.1 Eligibility Conditions
Return Reason | Timeframe | Requirements | Refund Type |
---|---|---|---|
Authenticity Issues | 14 days | GIA/NGTC report | Full refund |
Damage in Transit | 7 days | Unboxing video + photos | Full refund/return |
Wrong Item Shipped | 30 days | Proof of mismatch | Free exchange |
2.2 Non-Returnable Items
Certified antique jade (with provenance documentation)
Custom-engraved pieces
Clearance items marked "Final Sale"
3. Exchange Procedures
3.1 Standard Exchange
Step 1: Contact JadeCollection CS within 7 days
Step 2: Return original item with all certificates
Step 3: New item shipped after QC inspection (5-7 business days)
3.2 Exchange Restrictions
Maximum 1 exchange per order
Must choose item of equal or higher value (price difference payable)
Original shipping fees non-refundable
4. Processing Timeline
Request Submission --> Request Type
Cancellation | Pre-shipment: 24hr approval
Return | Inspection: 5 business days
Exchange | QC Check: 3 business days
Refund issued
Refund/Exchange authorized
New item dispatched
5. Shipping Responsibilities
5.1 Return Shipping
Customer pays initial return shipping
JadeCollection covers return shipping if error is seller's fault
Must use DHL/FedEx with tracking (no postal services)
5.2 Exchange Shipping
Free standard shipping for first exchange
Expedited shipping available at customer's cost
6. Restocking & Fees
6.1 Standard Fees
Item Category | Fee (% of value) | Minimum Charge |
---|---|---|
Regular Jade | 10% | €25 |
Collector's Grade | 5% | €50 |
Jewelry Pieces | 15% | €35 |
6.2 Fee Waivers
Waived for damaged/wrong items
50% reduction with store credit option
7. Special Cases
7.1 International Returns
Customers responsible for:
✓ Customs duties on returned items
✓ Any value-added taxesRequired documents:
✓ Commercial invoice stating "Returned Goods"
✓ Original purchase receipt
7.2 Cryptocurrency Orders
No cancellations/returns permitted
Exchanges only for store credit (valid 1 year)
8. Dispute Resolution
8.1 Mediation Process
JadeCollection review (5 business days)
VirtuCasa platform mediation (7 business days)
Binding arbitration by:
Jade disputes: Yangon Jade Arbitration Board
Non-jade items: VirtuCasa-appointed arbitrator
8.2 Required Evidence
Timestamped unboxing videos (minimum 1080p)
Original certificates with matching serial numbers
Complete packaging materials
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